Privacy Policy
This privacy policy contains information about how we handle your personal data. We encourage you to read the privacy policy carefully.
Contact Information
Hungry Heart Cafè AS is the data controller responsible for the processing of your personal data. If you have questions about the processing or wish to contact us to exercise your rights, you can find our contact information below:
Hungry Heart Cafè AS
Trgt , Larvik
Organization Number: 913919580
Email address: tone@hungryheartcafe.no
Phone: 906 31 779
Key Concepts
Personal data is information that, alone or in combination with other data, can be used to identify, locate, or contact a person. Examples of personal data include name, phone number, and IP address.
Processing of personal data involves all forms of handling personal data, such as: collection, analysis, registration, and storage.
The data controller is the entity that determines the purpose of processing personal data and which data is requested. The data controller is responsible for ensuring that the processing of your personal data complies with the applicable data protection law.
Data Controller
Hungry Heart Cafè AS is the data controller responsible for the processing of your personal data.
What Kind of Information Do We Collect?
When you register via a form, order a service or product, use our chat function, or visit our website, you may be asked to provide information. Depending on the situation, we may request the following personal data:
Name
Email address
Phone number
Your employer
Position or area of responsibility
Industry you work in
Other information such as detailed questions or answers on forms
Technical information: the web address you use to access our website, your IP address, user behavior, browser type, language, and information about your device and operating system.
Section 6(f) as an Alternative to Consent via Website. Consent can be Withdrawn.
We base our processing on legitimate consent under Section 6(f) of the data protection law. If you have previously entered into a customer relationship with us or are a new customer, this constitutes a legitimate reason for us to send you information. This is equivalent to consent under the Marketing Act, as it has been in Norway for many years. You may withdraw this consent at any time regarding the processing of your personal data. If you withdraw your consent, we will delete the information we have about you. Please note that deleting this information may affect the delivery of information within the framework of the customer relationship and ongoing communications.
Information from Other Sources
When you consent to our processing of your personal data, you also consent to us recording other information about you that you have provided to us on a previous occasion. Based on publicly available information, we may supplement your registered data with industry and additional contact information. If you are a customer of ours, we may also add further contact information to your data, such as information you have provided to us via phone to customer service. Information necessary for the services you use will also be stored.
Purpose of Processing Your Personal Data
The information you provide is used for the following purposes:
Sales and marketing activities through direct email or phone contact
Customer service and information about our products
To obtain statistics and information about user behavior to improve both the website and the user experience
To provide you with a more personalized experience and deliver products and other content that interests you
We request your personal data to:
Respond to inquiries
Send requested materials or otherwise fulfill our obligations after you submit your information
Establish and maintain a sales dialogue
Send information that may be of interest to you
Add you to an email list for news and other content you have chosen to receive
Consent to Email Correspondence, Direct Marketing, and Further Contact
By consenting to our processing of your personal data in accordance with the above purposes, you consent to the following:
We process your personal data in accordance with this privacy policy
We may send you direct marketing via email about our products
We may contact you via email or phone
Subscription to newsletters via email that you have chosen to receive. You can opt out of further emails by following the link at the bottom of our emails or by contacting us directly.
How Long Are the Data Stored?
We process personal data only for as long as necessary to fulfill the purpose for which it was collected, after which we delete the information.
If you have an active dialogue with us, we retain your information for 2 years from the last contact; after that, we remove the information we have about you. An active dialogue is defined as having interacted with Hungry Heart Cafè AS or our representatives in the past 2 years via phone, replying to emails, downloading materials from the website, or registering via a form.
If you have consented to the processing of your personal data in connection with agreeing to regular emails, we will continue to process your personal data until you unsubscribe. After that, we store your personal data for 2 years before deleting it.
If you are employed by a company that is a customer of ours, we process your information within the framework of customer service. For active customer relationships, we process your information until (1) you leave your position at the company, or (2) the company no longer has an active customer relationship with us. When a customer relationship ends, the terms for storage and processing of information will follow the same terms as described in the preceding sections. If you leave your position at the company, you are responsible for notifying us so that we can delete your information.
Who Can the Information Be Shared With?
The information provided will be available to a limited number of people within the company, such as those working in marketing, customer support, or sales.
Sharing Information with Third Parties
We do not sell your personal data to third parties. If there is an ongoing sales or customer dialogue between you, us, and one of our partners, we may share information such as:
Name
Email address
Phone number
Your employer
If we have recorded your information in connection with an event conducted with an external party, we may transfer the same categories of personal data as mentioned above, as well as any responses to additional forms or detailed questions.
Where Is the Information Stored?
The information is stored by Hungry Heart Cafè AS in our customer system. We have a data processing agreement with Vevja AS, which in turn has agreements with its subcontractors.
Your Rights Regarding Access, Deletion, and Portability
You have the right to obtain information about what data we have about you. You can also request that we correct inaccurate information or delete your information.
If you wish to withdraw your consent or request an overview of your information, correction, or deletion, please contact us at the email address provided in the contact information section. To receive such information, you must send an electronic copy of your request on a signed document. If you wish to transfer information, we can also assist you with that.
Other Purposes
If we intend to use your personal data for a purpose other than the one for which it was collected, the information obligation applies again, and we must inform you of the new purpose and provide the relevant information again.
Cookies
Cookies are small text files placed on your computer when you download a website.
Storing and processing this information is not permitted unless the user has been informed and has given consent to the processing. The user must be informed about and approve which information is processed, the purpose of the processing, and who is processing the information.
We only use cookies to provide you with a better user experience on our site so you don’t have to fill in fields repeatedly each time you visit.
Email and Phone
We use email and phone as part of our daily operations. Relevant information from phone calls and email exchanges that are part of customer service is recorded in the customer system.
Our employees also use email for general communication with internal and external contacts. Each individual is responsible for deleting messages that are no longer relevant and reviewing and deleting unnecessary content in their email inbox at least once a year. Upon resignation, email accounts are deleted, but some relevant emails may typically be transferred to colleagues.
Sensitive Personal Data Should Not Be Sent via Email.
We would like to remind you that regular email is unencrypted. Therefore, we advise against sending confidential, sensitive, or other privileged information via email.
