Terms of Sale

These terms of sale apply to purchases of goods and services from Hungry Heart Cafè AS via hungryheartcafe.no – including purchases in the online store, tickets to events and catering orders. Together with your order, confirmed by an order confirmation, they form the contractual basis for the purchase. The terms follow Norwegian consumer legislation, including the Consumer Purchases Act (forbrukerkjøpsloven), the Right of Withdrawal Act (angrerettloven), the Marketing Act (markedsføringsloven) and the E-commerce Act (ehandelsloven).

1. The agreement

The agreement consists of these terms of sale, the information provided in the ordering solution and any individually agreed terms. In case of conflict, individually agreed terms take precedence, provided they do not conflict with mandatory legislation. The agreement is otherwise supplemented by relevant statutory provisions governing the sale of goods and services between businesses and consumers.

2. The parties

The seller is Hungry Heart Cafè AS, Torget 5, 3256 Larvik, Norway, business reg. no. (org.nr.) 913 919 580, email: tone@hungryheartcafe.no, phone: +47 906 31 779, hereinafter referred to as the seller.

The buyer is the consumer placing the order, hereinafter referred to as the buyer.

3. Prices

All prices are stated in Norwegian kroner (NOK) and include VAT. The stated price is the total price the buyer shall pay. Any additional costs, such as delivery or shipping costs, are disclosed in the ordering solution before the order is completed.

4. Conclusion of the agreement

The agreement is binding on both parties once the buyer has submitted the order to the seller. The agreement is nevertheless not binding if there has been a typing or keying error in the seller's offer in the ordering solution or in the buyer's order, and the other party realised or should have realised that such an error existed.

5. Payment

Payment is made by Vipps or payment card (Visa/Mastercard) in the ordering solution. Tickets and online store orders are normally charged at the time of purchase. For catering orders the seller may require a deposit at the time of ordering; the amount of the deposit and other payment terms are disclosed before the order is completed, and the remaining amount is paid as agreed, for example on pickup or delivery.

6. Delivery and pickup

Goods purchased in the online store are delivered or made available for pickup as soon as possible, and no later than 30 days after ordering unless otherwise agreed. Delivery has taken place when the buyer or the buyer's representative has taken possession of the goods.

Event tickets are delivered electronically to the email address provided, immediately after completed purchase.

Catering is delivered at the agreed time and place, or picked up from the seller by agreement. Any delivery fee is disclosed when ordering.

7. Risk for the goods

The risk for the goods passes to the buyer when the goods have been taken over by the buyer in accordance with the agreement.

8. Right of withdrawal

For goods purchased in the online store, the buyer may withdraw from the purchase within 14 days of receiving the goods, under the Norwegian Right of Withdrawal Act. The buyer must notify the seller within the deadline, preferably using a withdrawal form or another unambiguous statement. The buyer bears the direct costs of returning the goods. The seller refunds the purchase price without undue delay and no later than 14 days after receiving notice of withdrawal, but may withhold the refund until the goods have been received in return or the buyer has documented that the goods have been sent back.

The right of withdrawal does not apply to:

• goods that deteriorate or expire rapidly, such as fresh food (section 22 (d) of the Right of Withdrawal Act),
• sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been broken after delivery, such as food products with a broken seal (section 22 (e)),
• catering and tickets to events or other leisure activities with an agreed date or period (section 22 (m)).

If the buyer is not informed of an applicable right of withdrawal, the withdrawal period is extended to twelve months.

9. Events and tickets

Tickets are valid for the event and the date or period stated on the ticket, and are not covered by the right of withdrawal, cf. clause 8. If an event is cancelled by the seller, the ticket price is refunded in full. In the event of significant changes, such as a new date, the buyer may choose between using the ticket at the new time or having the ticket price refunded. Lost or unused tickets are not refunded.

10. Catering

Catering orders are placed via the ordering solution within the deadlines stated there, and are binding once confirmed by the seller. Catering with an agreed date or period is not covered by the right of withdrawal, cf. clause 8. Cancellation or changes must be agreed with the seller as soon as possible. If a cancellation is made later than 24 hours before the agreed delivery or pickup, the seller may claim coverage of costs incurred, including retaining all or part of the deposit paid.

Please inform us of allergies and food intolerances when ordering. Information about allergens in our products is available on request.

11. Delay and non-delivery

If the seller does not deliver the goods, or delivers late, and this is not due to the buyer or circumstances on the buyer's side, the buyer may, under the Consumer Purchases Act and depending on the circumstances, withhold payment, demand fulfilment, cancel the agreement and/or claim compensation from the seller.

12. Defects

If the goods are defective, the buyer must notify the seller within a reasonable time after the defect was discovered or should have been discovered. Complaints may be made no later than two years after the buyer took possession of the goods, or five years if the goods are intended to last significantly longer than two years. For food products, complaints should be made as quickly as possible. In the case of a defect, the buyer may, depending on the circumstances, demand repair or replacement, a price reduction, cancellation and/or compensation under the Consumer Purchases Act.

13. The seller's rights in the event of the buyer's breach

If the buyer does not pay or fulfil the other obligations under the agreement, and this is not due to the seller or circumstances on the seller's side, the seller may, depending on the circumstances, withhold the goods, demand fulfilment of the agreement, cancel the agreement and claim compensation, late payment interest, reminder fees and debt collection fees.

14. Newsletter and marketing

The seller only sends newsletters and other marketing by email to recipients who have consented to it, in accordance with the Norwegian Marketing Act. Consent may be withdrawn at any time via the unsubscribe link in the newsletter or by contacting the seller.

15. Personal data

The seller is the data controller for personal data processed in connection with purchases and orders. The data is processed in accordance with our privacy policy and applicable data protection legislation.

16. Dispute resolution

Complaints should be addressed to the seller within a reasonable time. The parties shall attempt to resolve any disputes amicably. If this does not succeed, the buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation, phone +47 23 400 600, www.forbrukertilsynet.no. The European Commission's online dispute resolution platform may also be used: ec.europa.eu/odr. Disputes are governed by Norwegian law.

Last updated: 18 September 2026